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Title
Text copied to clipboard!Support Service Specialist
Description
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We are looking for a highly motivated and customer-oriented Support Service Specialist to join our team. This position is key to ensuring that our clients receive timely, accurate, and professional technical assistance. The ideal candidate will have exceptional communication skills, a solid understanding of technology systems, and a proactive attitude toward problem-solving.
As a Support Service Specialist, you will be responsible for handling technical inquiries, resolving issues, documenting solutions, and collaborating with other departments to enhance the customer experience. This role requires a combination of technical knowledge and interpersonal skills to ensure end users receive the best possible support.
Your tasks will include receiving and managing support tickets, diagnosing technical problems, following up on open cases, and ensuring service level agreements are met. You will also participate in creating technical documentation and training users when necessary.
We are looking for someone with previous experience in technical support, preferably in a customer service environment. You should be able to work under pressure, prioritize tasks, and maintain a positive attitude even in challenging situations. The ability to quickly learn new technologies and adapt to constant changes is essential.
We offer a dynamic work environment, opportunities for professional growth, and the chance to directly contribute to customer satisfaction. If you are passionate about helping others and have a solution-oriented mindset, this is your opportunity to be part of a team committed to service excellence.
Responsibilities
Text copied to clipboard!- Respond to and resolve customer technical inquiries.
- Log and manage support tickets.
- Diagnose and troubleshoot technical issues.
- Collaborate with other departments to resolve complex incidents.
- Document solutions and procedures.
- Follow up on open cases until resolution.
- Train users on product or service usage.
- Maintain high levels of customer satisfaction.
- Meet established service level agreements (SLAs).
- Identify opportunities to improve support processes.
Requirements
Text copied to clipboard!- Previous experience in technical support or customer service.
- Knowledge of operating systems and office software.
- Ability to diagnose and resolve technical problems.
- Excellent verbal and written communication skills.
- Ability to work under pressure and prioritize tasks.
- Proactive and customer-oriented attitude.
- Familiarity with ticketing systems.
- Ability to clearly document processes.
- Availability to work in shifts if needed.
- Intermediate English level (preferred).
Potential interview questions
Text copied to clipboard!- How much experience do you have in technical support?
- Have you worked with ticketing systems before?
- How do you handle difficult customer situations?
- Which operating systems are you proficient in?
- Are you willing to work rotating shifts?
- Do you have experience documenting technical procedures?
- How do you prioritize multiple support requests?
- Have you trained users before?
- What do you do when you don’t know the solution to a problem?
- What has been your biggest achievement in technical support?
